About Mobility Plus
Mobility Plus is York Region's door-to-door shared ride accessible public transit service for people with disabilities. If you are unable to use regular public transit due to a physical or functional disability, Mobility Plus may be for you.
To use this service, you must meet specific eligibility criteria. Eligibility is considered on a case-by-case basis and is not based on a particular disability, nor is it based on income level or lack of accessible public transit in an applicant's area. To apply for Mobility Plus, see How to Register.
If you're a registered Mobility Plus client, try our IVR or online booking tool. If you're new to Mobility Plus, learn about our services by exploring the sections below.
Hours of operation
Mobility Plus service is available seven days a week from 6 a.m. to midnight, including statutory holidays.
IVR & online booking
Available 24-7, registered clients can book, cancel and confirm rides through the Interactive Voice Response (IVR) phone system and our online booking system.
Same day service (scrip ride)
Same day service (scrip ride) is a service for registered Mobility Plus clients who may have last-minute or unplanned trips.
Contact us
Contact information including phone numbers, email addresses and our mailing address.
Feedback form
Use our feedback form to submit your questions, compliments, complaints and suggestions.
Mobility Plus vehicles
Learn about our specialized vehicles, which are designed especially for Mobility Plus clients.
Safety
We care about your safety. Find out what we're doing to keep you safe.