Contact YRT Mobility Plus
Mobility Plus IVR & Contact Centre
Local 905-762-2112
Toll free: 1-866-744-1119
Fax: 905-762-2110
Book, cancel and confirm trips by phone 24-7 with our IVR system. Press "0" to speak with a Trip Reservationist in our Contact Centre.
Our Contact Centre is open daily (Monday to Sunday including holidays) from 6:00 a.m. to 12:00 a.m. (midnight)
TTY teletypewriters for the deaf or hard of hearing callers
TTY local: 905-881-5872
TTY toll free: 1-866-276-7479
Please note that TTY service is only available during Contact Centre hours.
Questions, compliments, complaints and suggestions
Call the YRT/Viva Information Line (see above) and press "5". You may also get in touch with us by using one of the following methods:
Online: Use our online feedback form
Email: mobilityplusfeedback@york.ca(You will receive a response from us within three business days. If you have a spam filter, add "mobilityplusfeedback@york.ca" and "transitinfo@york.ca" to your address book to ensure our response doesn't end up in your junk mail folder.)
By mail: YRT Mobility Plus, 50 High Tech Road, 5th Floor, Richmond Hill, Ontario, L4B 4N7
In person: York Region Transit, 50 High Tech Road, 5th Floor, Richmond Hill (Our office is open Monday - Friday from 8:30 a.m. - 4:30 p.m.
Media Inquiries
For all media inquiries, contact York Region's Corporate Communications department.
Local: 905-830-4444, ext. 1234
Toll free: 1-877-464-9675, ext. 1234
Contact YRT/Viva
View YRT/Viva contact information here.
Connecting services
For information on other transit services in York Region, call or visit the appropriate transit agency's website.
Toronto Transit Commission (TTC)
Local: 416-393-INFO (4636)
TTY teletypewriters: 416-481-2523
GO Transit
Local: 416-869-3200
Toll free: 1-888-GET-ON-GO (438-6646)
TTY teletypewriters: 1-800-387-3652
Brampton Transit
Local: 905-874-2999
TTY teletypewriters: 905-874-2130
http://www.brampton.ca/transit/home.taf
Mississauga Transit
Local: 905-615-INFO (4636)
TTY teletypewriters: 905-615-3886
Durham Transit
Pickering, Ajax, Whitby, Oshawa, Clarington: 1-866-247-0055
Brock, Scugog, Uxbridge: 1-800-263-1916